Which of the following is not an element of a good service guarantee?   Multiple Choice   Easy to understand.   Easy to communicate.   The customer controls the process.   Unconditional (no small print).   Meaningful to the customer.

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
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Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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18. 

 

Which of the following is not an element of a good service guarantee?

 

Multiple Choice
  •  

    Easy to understand.

  •  

    Easy to communicate.

  •  

    The customer controls the process.

  •  

    Unconditional (no small print).

  •  

    Meaningful to the customer.

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