A+ Guide To It Technical Support
10th Edition
ISBN: 9780357108291
Author: ANDREWS, Jean.
Publisher: Cengage,
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Chapter 4, Problem 10TC
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Given: Computer which does not boot.
To find: The questions that should be asked when the computer does not boot.
Solution:
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As a help-desk technician, list four good detective questions to ask if a user calls to say, “My computer won’t boot.”
Please explain why my pc takes so long to boot up. Please accept my thanks.
When a user calls the help desk and says, "My computer won't boot," an experienced help desk technician should be prepared with a list of four pertinent investigation questions to ask in order to determine the cause of the problem. These questions will help the technician narrow down the possible causes of the user's computer not starting up.
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A+ Guide To It Technical Support
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, computer-science and related others by exploring similar questions and additional content below.Similar questions
- Describe the most likely cause(s) of my computer's sluggish booting.arrow_forwardWhen a consumer calls the help desk and says, "My computer won't boot," an experienced help desk technician should have a list of four good investigation questions ready to ask?arrow_forwardDescribe in great detail the most likely cause (or causes) of my computer's slow boot time.arrow_forward
- Describe in detail the most likely cause (or causes) of my computer's sluggish startup.arrow_forwardOn the screen of my HP laptop computer, the phrase "Press the ESC key for starting menu" displays. What options do I have to alter it?arrow_forwardIn the event that a user calls the help desk and says, "My computer won't boot," the technician should be prepared with a list of four pertinent investigative questions to ask.arrow_forward
- Do you know how to prevent your computer from being destroyed and malfunctioning by a sudden increase in power supply? If so, do share your insights in the following comment area.arrow_forwardWhen a customer calls the help line and says, "My computer won't boot," a good employee should have four important questions ready to find out what's wrong.arrow_forwardHave you ever wondered how to prevent your computer from malfunctioning due to a sudden increase in the power supply? If so, please enlighten us in the space provided for that purpose below.arrow_forward
- How can a solid state drive with a capacity of 250 gigabytes be removed from a computer in the safest manner without endangering the system's operating system?arrow_forwardDo you know whether it's true that defragmenting your hard drive boosts your computer's performance? Is there a reason for this, or can you explain why this is not the case?arrow_forwardWhat are the fundamental procedures to get your computer to start looking for operating system boot files on the CD-ROM before looking at your hard drive?arrow_forward
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