Coastline Systems Consulting Customer Response System

5. 4/4 I try to investigate an issue to find a solution acceptable to us.

consulting on one end and systems implementation on the other. The Consulting Group viewed its

As for implementing these changes can cause some problems and issues, moreover this is time consuming process.

Assessment of Problem: Clearly describe the problem in your work unit and your plan to solve the problem.

In this work related project analysis various information will be for gathering information. Some of the areas that will be covered are; methods of searching, interviewing techniques to gather the information, agreement for articulating requirements, and strategies to gather information for computerization. Requirements must

1) Complete summary of the case study that identifies the key problems and issues, provides background information, relevant facts, the solution employed, and the results achieved.

Business Statement: Review the case-study overview and incorporate the information into this section. Include the type of business we are in, geographical information, background, and the current economic climate as well as future financial goals.

It is important to have information gathering techniques so that no information can be overlooked. The information system that we are looking for must meet the requirements of the organization and the employees that will be using the system. The first part of information gathering should consist of identifying information sources. The main sources of information in the company should be employees who use the system and will be using the new one because they can tell you what works and what does not work or basically what’s good about this system so that we can implement it in the new

This comes to the last step of the system and that is taking action to correct the problems and

3. How to resolve the issue or know that I will be able to troubleshoot it. Sometimes, the issue will be greater than my scope of knowledge. In that case, my boss will work on the issue.

1. Read the Case Study. All of the questions and MS®Project® schedule will be based on the facts of the included Case Study.

It must be noted, that the implementation stage of this project is where all the information

Preparing required reports for the above to ensure that every procedure is documented & done in the right way.

The structure of this assignment is comprehensive and integrative. It requires synthesis and evaluation of information, skills and knowledge developed throughout the BS program at KBCOB. This 8 week assignment (introduced the 1st week of the class) will serve as a culminating project.

After reading the case, one continues to come up with new problems and issues along the way that are related to information technologies. The three main problems we encountered in this case are lack of IT knowledge, inappropriate planning, and ineffective and inefficient Resource Management. Each of these issues requires specific attention to fix the next problem and so forth. The solution to attack each individual problem or issue will be explained as follows.