A+ Guide To It Technical Support
A+ Guide To It Technical Support
10th Edition
ISBN: 9780357108291
Author: ANDREWS, Jean.
Publisher: Cengage,
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Chapter 11, Problem 16TC

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Given: 

A customer complains regarding the product or service provided by the company.

To find: What an employee will do if a customer complains regarding the product provided by their company...

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Chapter 11, Problem 17TC
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Email to a customer regarding cancellation of order and replacement of items along with late delivery
Description You are contacted by a Birthday Party Clubownerwho wants you to help withmaking a Website for an online Booking System that will help the Club in managing the bookings for the Birthday party. Currently, Club maintains a manual booking system that isincreasingly becoming difficult to manage for the staff. The current system is erroneous and time taking. Current System: Currently, for Booking a party, customers call or come in person to the Club. TheClub admin helps them to choose the Party room based on various factors – Day, Time, Numberof hours, Number of people and availability. The staff will then suggest them if the booking is available and then customerwill need to pay a 10% deposit to confirm the booking. But currently, a lot of time isspent to find a suitable Party Room as well as to be sure that the room is available for the whole time as perthe customer request. The customer will pay the rest amount on the Booking day after the Party Room has been used. The…

Chapter 11 Solutions

A+ Guide To It Technical Support

Ch. 11 - Prob. 1TCCh. 11 - Prob. 2TCCh. 11 - Prob. 3TCCh. 11 - Prob. 4TCCh. 11 - Prob. 5TCCh. 11 - Prob. 6TCCh. 11 - Prob. 7TCCh. 11 - Prob. 8TCCh. 11 - Prob. 9TCCh. 11 - Prob. 10TC
Ch. 11 - Prob. 11TCCh. 11 - Prob. 12TCCh. 11 - Prob. 13TCCh. 11 - Prob. 14TCCh. 11 - Prob. 15TCCh. 11 - Prob. 16TCCh. 11 - Prob. 17TC
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