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Ziba Case Study Essay

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Ziba Case Study Fast Freddy Marketing Concepts and Applications Dr. Bugs February, 23, 2014 Discussion Ziba is a Portland, Oregon based marketing company where their experts are capturing the essence of what consumers want. They once designed a shower squeegee that generated millions and it is now in the Smithsonians permanent design collections. So how does Zibas innovative products succeed when so many others in the market have failed. It may all come down to Zibas unique approach to new product development, an intricate process that is centered on understanding consumers in a deep and profound way. New products dont start in the RD lab, before any product development or design work even begins theres a tremendous amount of deep …show more content…

The product teams of Ziba are made up of an international community of specialist but are all working together to get a 360 degree view of the consumer. They look at what it right and not what has been done before. This incredible mix of culture, intellect, creative ability and experience is absolutely effective in contributing to brand recognition. Ziba Contributes to the Brand Loyalty of a Product The definition of Brand Loyalty is when consumers become committed to your brand and make repeat purchases over time. Brand loyalty is a result of consumer behavior and is affected by a persons preferences. Loyal customers will consistently purchase products from their preferred brands, regardless of convenience or price. Companies will often use different marketing strategies to cultivate loyal customers, be it is through loyalty programs (i.e. rewards programs) or trials and incentives (ex. samples and free gifts). (Investopedia) Ziba has been delighting its own clients for years reaching meaningful connections with new companies and consumers around the world, all part of Zibas DNA. And its about getting the entire customer experience right. With the strategic customer in mind Ziba begins the journey to create a meaningful customer experience. This is really the difference that really captures that loyalty. The experience is a strong emotional experience that the customer really has with the product or the

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