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Mk/412 Week 2 Personal Selling Research Paper

Decent Essays

MK 412
Week 1 DQ
Personal Selling Personal selling is an important marketing component. In the glossary of our textbook, personal selling is defined as “personal communication with an audience through paid personnel of an organization or it agents in such a way that the audience perceives the communicator’s organization as being the source of the message.” (Ingram, LaForge, Avila, Schwepker, Jr. & Williams, 2015). Personal selling is trying to communicate with or convince a potential customer, usually through face-to-face contact, that your service or product is the best product or service that can satisfy or meet his or her product or service needs. Some examples of personal selling include real estate agents, retail clerks, insurance agents, automobile salespersons, telephone …show more content…

For example, in the case of an automobile salesperson, the salesperson will ask various questions to find out important information from the potential customer in order to provide the best automobile that will satisfy the needs of the potential buyer, establish a rapport and complete the sale. These questions can include: “What type of car, make or model is he/she looking to purchase?”, “What is the purpose of the purchase?”, “Will the car be used for personal commute or work?”, “What type of options he/she is interested in?” Other questions concerning the trade-in of the current automobile, if any; the price range for the automobile purchase may also be asked. However, questions regarding the potential customer’s credit status must be handled carefully in order to not offend the potential customer. A good salesperson, regardless of the product or service he is trying to sell, will usually ask the appropriate questions to gain the necessary information from the customer that will build a relationship with a satisfied customer that could

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